A Guide to Upgrading to Acronis Cyber Backup 15 Standard: Known Issues and Solutions

As you prepare to upgrade your backup solution to Acronis Cyber Backup 15 Standard, it's essential to be aware of the potential issues that may arise during the process. In this article, we'll discuss some common known issues and provide solutions to help you navigate any challenges you might encounter.

One issue you may face is an error message stating 'The credentials for location are not specified' when some backup jobs fail. To resolve this, simply try providing the backup location credentials again as per the instructions provided in the articles '1' and '2'. This should resolve the issue and allow your backup jobs to continue running smoothly.

Another known issue is that backup plans created prior to the upgrade may not be immediately available after the upgrade. Fortunately, these plans will persist and can be accessed once you've completed the upgrade process.

However, if you have an Acronis Cyber Backup/Protect Standard license, you'll notice that the 'Plans' and 'Backups' tabs are no longer available in the on-premises management console of the Acronis Management server. This is a known issue, and all you need to do is deallocate and reallocate the virtual host licenses in the Acronis Cloud portal '3'. Once you've completed this step, these tabs should become available again.

After upgrading, you may also encounter issues with allocating Acronis host licenses to virtualization servers (VMware or Hyper-V). This can cause all backup jobs to be invalidated and backup plans revoked from all VMs under the hypervisors. To resolve this, simply carry out some testing to verify that all backup plans are running as expected and perform a test restoration task.

Once you've completed the upgrade, it's essential to be aware of some Acronis post-upgrade known issues. For example, your Acronis backup agents will also need to be upgraded from version 12.5 to 15. To do this, simply follow the on-screen wizard and click 'Restart' to continue with the upgrade. You may encounter a warning about explorer.exe, but don't worry – this is a normal part of the process.

It's also important to note that simultaneous upgrades of more than one hypervisor agent are not possible. Instead, you'll need to upgrade each agent individually. Finally, be sure to take a full backup of your Acronis management server before upgrading to ensure business continuity in case anything goes wrong.

By being aware of these known issues and following the solutions outlined above, you can ensure a smooth upgrade process to Acronis Cyber Backup 15 Standard and continue to enjoy reliable and efficient backup and recovery services for your organization.

Acronis cyber backup 15 standard